Your Trust is Our Foundation
We're committed to creating a safe, secure, and trustworthy marketplace for both customers and service providers
Provider Verification Process
Identity Verification
Government-issued ID and face verification required
Background Checks
Criminal and civil background screening
Skills Verification
Licenses, certifications, and insurance validated
Performance Reviews
Ongoing monitoring of ratings and feedback
Platform Safety Features
Secure Payments
All payments are processed securely through our platform. Funds are held in escrow until work is completed.
Encrypted Messaging
All messages are encrypted and monitored for safety. Personal contact information is automatically masked.
Insurance Coverage
Up to €1,000 protection on every job booked through Fixo for property damage.
24/7 Support
Our support team is always available to help resolve issues and ensure your safety.
Dispute Resolution
Fair and transparent dispute resolution process with dedicated mediators.
Fraud Prevention
Advanced AI systems detect and prevent fraudulent activity before it happens.
Community Guidelines
For Customers
- Provide accurate job descriptions and photos
- Communicate respectfully with providers
- Pay promptly once work is completed
- Leave honest reviews after service
- Report any safety concerns immediately
For Providers
- Maintain valid licenses and insurance
- Arrive on time and prepared
- Quote fairly and transparently
- Complete work to professional standards
- Maintain professional boundaries